Dear Customer,

In order to increase service efficiency, 【Visa(Global)】、【Mastercard(Global)】payment channels will perform a Maintenance Activity.

The maintenance will start on 22 May 2024, and we will notify you when it is completed.

During the maintenance service, the payment channels will not be available.

We apologize for this inconvenience and thank you for your kind attention.

Feel free to contact us if you have any question, thanks.

Best regards,

MyCard Customer Service

Dear Partner,

To enhance the service quality, Chunghwa Telecom IDC will conduct network equipment maintenance operations from 00:00 a.m. to 04:00 a.m. on April 13th (GMT+8, Taiwan).

During the operation period, short-term disconnections may occur. MyCard Prepaid Card, MyCard Billing and MyCard Member E-Wallet transaction may be temporarily unavailable for 30 to 60 minutes.

Please do not shut down MyCard payment channels during the period so that gamers can continue their payments when the network resumes.

Please assist in posting the announcement on your company's official website. We apologize for any inconveniences.

Dear Customer,

In order to increase service efficiency, Thailland【K-PLUS】payment channels will perform a Maintenance Activity.
The maintenance will start on 22 October 2023, 01:00 a.m. - 07:00 am (GMT+8).
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.

Best regards,
MyCard Customer Service

Dear Customer,

In order to increase service efficiency, Thailland【 Krung Thai bank 】payment channels will perform a Maintenance Activity.
The maintenance will start on
7 October 2023, 00:15 a.m. - 07:00 am (GMT+8)
8 October 2023, 00:15 a.m. - 07:00 am (GMT+8) .
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.

Best regards,
MyCard Customer Service

Dear Customer,

In order to increase service efficiency, Thailland【Krungsri bank】payment channels will perform a Maintenance Activity.
The maintenance will start on 2 September 2023, 01:00 a.m. - 08:00 am (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.

Best regards,
MyCard Customer Service

Dear Customer,

In order to increase service efficiency, Philippines【 BPI OnlineMobile 】payment channel will perform a maintenance activity.
The maintenance will start on 3 September 2023, 00:00 a.m. -02:00 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.

Best regards,
MyCard Customer Service

Dear Customer,

In order to increase sevice efficiency, Singapore 【PayNow】、【Fast】 payment channels will perform a maintenance activity. The maintenance will start on 18th February 2023, 02:00 a.m.-04:00 a.m.(GMT+8), during a maintenance service, the payment channels will be not available. We apologize for this inconvenience and thank you for your kind attention. Feel free to contact us if you have any question, thank.

Best regards,
MyCard Customer Service

Dear Customer,

In order to increase service efficiency, Thailland 【Krungsri Bank】 payment channels will perform a Maintenance Activity.
The maintenance will start on 9th October 2022, 01:00 am -06:00 am (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.

Best regards,
MyCard Customer Service

Dear Customer,

In order to increase service efficiency, Singapore【FAST】and【PayNow】payment channels will perform a Maintenance Activity.

The maintenance will start on 24th July 2022, 01:30am -05:30am(GMT+8), during a maintenace sevice, the payment channels will be not available.

We apologize for this inconvenience and thank you for your kind attention.

Feel free to contact us if you have any question, thanks.

Best regards,
MyCard Customer Service

Dear Customer,

In order to increase service efficiency, Indonesia【Telkomsel】payment channels will perform a Maintenance Activity.

The maintenance will start on April 1, 2022, during a maintenance service, the payment channels will be not available.

We apologize for this inconvenience and thank you for your kind attention.

Feel free to contact us if you have any question, thanks.

Best regards,

MyCard Customer Service

Hello, dear users


The new denominations of MyCard will be available from 9 July 2021!

The new denominations of MyCard 170 points, MyCard 1690 points, MyCard 2500 points and MyCard 3290 points are now available in Taiwan, Hong Kong, Singapore, Malaysia and other major purchase channels.


Purchase channels for the new denominations:

MyCard Online Purchase: MyMall, ET Mall, PChome, Yahoo!, Rakuten, Shopee

MyCard Physical Stores: ePlay merchants, 7-ELEVEN, FamilyMart, OK Supermarket, (*Hi-Life will be available on July 10)


Soft-World MyCard Customer Service Center

Hello, dear users

In order to enhance the quality of transaction services, the following banks will conduct system maintenance during different periods. During the maintenance period, the bank payment method mentioned will be unavailable. Please use another payment method or wait until the maintenance is over to top up. We’re sorry for the inconvenience caused. Thank you!

Dear MyCard member,

We will launch a new member verification system at the end of August 2016 to cooperate with the police and strengthen your account safety.

Adjustment as follows,

1. New registered MyCard member should accomplish mobile binding in order to complete application.

2. If you already are our member, please log into your account and complete the mobile binding process for full member functions (including renewing account info and using points in your account).

How to bind your mobile number?

(log in to MyCard member center → press account info → fill in your mobile number → complete verification)

We will continue to provide quality and secure service.

Thank you for your love and support.