2025.08.22Maintain

Scheduled Maintenance for Singapore【E-Wallet-PayNo

Dear Valued Users,

Please be informed that【E-Wallet – PayNow】will be temporarily unavailable due to scheduled system maintenance on:

August 24, 2025 (Sunday)

00:00~06:00 (GMT+8)

This maintenance is part of our ongoing efforts to enhance the quality of transaction services. During this period, transactions via PayNow will not be available, we recommend using alternative payment methods to top-up.

We apologize for any inconvenience this may cause and sincerely appreciate your understanding and continued support of MyCard services.

Sincerely,

MyCard Customer Service

2025.08.15Maintain

Scheduled Maintenance for Singapore【Bank Transfer-

Dear Valued Users,

Please be informed that【Bank Transfer – FAST】will be temporarily unavailable due to scheduled system maintenance on:

August 24, 2025 (Sunday)

00:00~06:00 (GMT+8)

This maintenance is being carried out to enhance the quality of our transaction services. During this period, we recommend using alternative payment methods or completing your top-up after the maintenance has been completed.

We apologize for any inconvenience this may cause and sincerely appreciate your understanding and continued support of MyCard services.

Sincerely,

MyCard Customer Service

2025.07.24Maintain

MyCard maintenance notification

Dear customer:

MyCard will be having maintenance on 8/4、8/18, 08:00-09:30(GMT+8, Taiwan).

When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!

2025.07.15Others

Announcement Regarding SMS Delivery to China Mobile Numbers and Signature Update

Dear MyCard Users,

In response to recent changes in SMS delivery policies in China, we will be commissioning Infobip Taiwan Ltd. (hereinafter referred to as the “SMS service provider”) to send SMS messages on our behalf to mobile numbers with the country code +86, corresponding to numbers issued in mainland China.

Effective immediately, all SMS notifications sent to Chinese numbers (+86) will begin with the【英富必信息科技上海】instead of【英富必信息】.

Example:

Before the change:【英富必信息】752746 is your MyCard member password reset verification code. To prevent fraud, please do not share this code with anyone.

After the change:【英富必信息科技上海】752746 is your MyCard member password reset verification code. To prevent fraud, please do not share this code with anyone.

This adjustment only affects the signature at the beginning of the SMS. The message content and your existing service rights remain unaffected.

【英富必信息科技上海】is the unified signature name for the SMS service provider. Any SMS messages bearing the same signature but unrelated to our services are not sent by us. If you receive suspicious messages or messages unrelated to our services, please refrain from click on any links or provide personal information to safeguard your rights and account security.

Thank you for your understanding and continued support.

2025.07.15Others

mySafe Service Termination Announcement

Dears,

Thank you for your continued support and trust in MyCard!

In the past, we provided the mySafe service to help enhance account security for our users. As its mission has been successfully completed, the mySafe service will officially end on August 25, 2025.

We have now implemented more advanced and convenient security mechanisms, including SMS OTP verification and FIDO biometric authentication, to continue safeguarding your account security.

If you encounter any issues with account login or verification, please feel free to contact MyCard Customer Service. We are committed to providing you with the best assistance.

We apologize for any inconvenience this may cause and sincerely appreciate your understanding and support.

2025.06.20Maintain

Scheduled Maintenance for Hong Kong【E-Wallet-Alipa

Dear Valued Users,

To enhance the quality of our transaction services, the following payment method(s) will undergo scheduled maintenance during the period(s) listed below.

Maintenance Schedule
Hong Kong【E-Wallet-Alipay】 Saturday, 21 June 2025, 01:00~05:00 (GMT+8)

Please note that only the Alipay payments made through the game APK will be temporarily unavailable during the maintenance period. If you wish to top up using Alipay during this time, we recommend accessing the web-based top-up store, where Alipay will remain available.

We apologize for any inconvenience this may cause and sincerely appreciate your understanding.

Thank you for your continued support of MyCard services.

Sincerely,
MyCard Customer Service

2025.06.05Maintain

Scheduled Maintenance for Singapore【Fast】

Dear Valued Users,

In order to enhance the quality of our transaction services, the following payment method(s) will undergo scheduled maintenance during the period(s) listed below.

During the maintenance period, transactions using the affected method(s) will be temporarily unavailable.

Maintenance Schedule

Singapore【Bank Transfer-Fast】Sunday, 15 June 2025, 00:00~06:00 (GMT+8)

We recommend using alternative payment options or completing your top-up after the maintenance has been completed.

We apologize for any inconvenience this may cause and sincerely appreciate your understanding.

Thank you for your continued support of MyCard services.

Sincerely,

MyCard Customer Service

2025.06.05Maintain

Scheduled Maintenance for【PayNow in Singapore】

Dear Valued Users,

In order to enhance the quality of our transaction services, the following payment method(s) will undergo scheduled maintenance during the period(s) listed below.

During the maintenance period, transactions using the affected method(s) will be temporarily unavailable.

Maintenance Schedule

Singapore【E-Wallet-PayNow】 Monday, 09 June 2025, 00:00~08:00 (GMT+8)

Singapore【E-Wallet-PayNow】 Sunday, 15 June 2025, 00:00~06:00 (GMT+8)

Singapore【E-Wallet-PayNow】 Monday, 16 June 2025, 00:00~08:00 (GMT+8)

We recommend using alternative payment options or completing your top-up after the maintenance has been completed.

We apologize for any inconvenience this may cause and sincerely appreciate your understanding.

Thank you for your continued support of MyCard services.

2025.05.29Maintain

MyCard maintenance notification

Dear customer:

MyCard will be having maintenance on 6/9、6/23, 08:00-09:30(GMT+8, Taiwan).

Online Customer Service

2025.05.13Others

Announcement Regarding SMS Delivery to China Mobile Numbers and Signature Update

Dear MyCard Users,

Effective immediately, all SMS notifications sent to Chinese numbers (+86) will begin with the【英富必信息】instead of【智冠】.

Example:

Before the change:【智冠】752746 is your MyCard member password reset verification code. To prevent fraud, please do not share this code with anyone.

After the change:【英富必信息】752746 is your MyCard member password reset verification code. To prevent fraud, please do not share this code with anyone.

This adjustment only affects the signature at the beginning of the SMS. The message content and your existing service rights remain unaffected.

【英富必信息】is the unified signature name for the SMS service provider. Any SMS messages bearing the same signature but unrelated to our services are not sent by us. If you receive suspicious messages or messages unrelated to our services, please refrain from click on any links or provide personal information to safeguard your rights and account security.

Thank you for your understanding and continued support.

2025.05.13Maintain

Malaysia FPX Bank Transfer Maintenance Notice (APK

To enhance service quality, the FPX Bank Transfer service in Malaysia will undergo system maintenance on May 13, 2025, affecting only for APK version.

During the maintenance, FPX top-ups via the official game website store will not be affected and can be used as usual. We recommend using the web-based top-up method during this period.

A follow-up announcement will be made once the system maintenance has been successfully completed.

We apologize for any inconvenience caused and thank you for your understanding and continued support.

Sincerely,

MyCard Customer Service

2025.04.29Maintain

MyCard maintenance notification

Dear customer:

MyCard will be having maintenance on 5/12、5/26, 08:00-09:30(GMT+8, Taiwan).

Online Customer Service

2025.04.23Maintain

Notice of Service Resumption for Indonesia Payment

Dear Customer,

The previously announced maintenance for payment services in Indonesia has been completed. The following payment methods are fully restored on April 23, 2025 (Wednesday):

•Credit Card (IDR)

•CIMB Clicks (IDR)

•BCA Virtual Account (IDR)

•GO-PAY (IDR)

•Sakuku (IDR)

•Doku Wallet (IDR)

•Alfa Group (IDR)

•Indomaret (IDR)

•Indosat (IDR)

•XL (IDR)

•Three (IDR)

Thank you for your patience and understanding. We apologize for any inconvenience this may have caused.

MyCard Customer Service Center

2025.04.17Maintain

Payment【FPS】Maintenance

Dear Customer,

In order to increase service efficiency, Hong Kong【FPS】payment channels will perform a Maintenance Activity.

The maintenance will start on 20th April 2025, 00:45 AM - 11:15 AM (GMT+8) , during a maintenance service, the payment channels will be not available.

We apologize for this inconvenience and thank you for your kind attention.

Feel free to contact us if you have any question, thanks.

Best regards,

MyCard Customer Service

2025.03.27Maintain

MyCard maintenance notification

Dear customer:

MyCard will be having maintenance on 4/14、4/28, 08:00-09:30(GMT+8, Taiwan).

Online Customer Service

2025.03.07Maintain

Payment【FPS】Maintenance

Dear Customer,

In order to increase service efficiency, Hong Kong【FPS】payment channels will perform a Maintenance Activity.

The maintenance will start on 9th March 2025, 02:00 AM - 04:00 AM (GMT+8) , during a maintenance service, the payment channels will be not available.

We apologize for this inconvenience and thank you for your kind attention.

Feel free to contact us if you have any question, thanks.

Best regards,

MyCard Customer Service

2025.03.06Maintain

E-Wallet Payment System Maintenance in Thailand

Dear Customer,

To enhance service quality, the TrueMoney E-Wallet service in Thailand will be undergoing system maintenance on March 19, 2025, from 02:00 to 03:00 (GMT+8).

During this period, TrueMoney E-Wallet transactions will be temporarily unavailable. We recommend using alternative payment methods. We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding and continued support.

Sincerely,

MyCard Customer Service

2025.03.04Maintain

【ShopeePay(PHP)】e-wallet Completion Notic

Dear Customer,

【ShopeePay(PHP)】e-wallet maintenance is finished.

You can now have【ShopeePay(PHP)】e-wallet as a payment option to enjoy seamless and secure shopping experience.

Best regards,

MyCard Customer Service

2025.03.03Maintain

【ShopeePay(PHP)】e-wallet Temporarily Unavailable

The ShopeePay(PHP) e-wallet payment option is temporarily unavailable due to maintenance. Please use alternative MyCard payments during this time.

We apologize for any inconvenience and appreciate your understanding. For assistance, feel free to contact us.

2025.02.21Maintain

E-Wallet Payment System Maintenance in Malaysia

Dear Customer,

To improve service quality, the MAE by Maybank2u E-Wallet service in Malaysia will undergo system maintenance on February 21, 2025. We will provide further updates after the maintenance is complete.

During this time, MAE by Maybank2u E-Wallet transactions will be temporarily unavailable. We recommend using alternative payment methods to proceed with your transactions. We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely,

MyCard Customer Service