2025.10.27Maintain
MyCard maintenance notification
MyCard will be having maintenance on 11/10、11/24 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2025.10.09Maintain
Philippines payment maintenance completed
Dear Customer,
The system maintenance for Over the counter、Bank Transfer、E-Wallet in Philippines was successfully completed. This update will provide you with a smoother and more stable transaction experience.
Thank you for your patience and support!
Sincerely,
MyCard Customer Service
2025.10.07Maintain
Payment System Maintenance Notice for Philippines
Dear Customer,
To improve service quality, Over the counter、Bank Transfer、E-Wallet in Philippines Currently undergoing maintenance.
We recommend using alternative payment methods to proceed with your transactions. We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely,
MyCard Customer Service
2025.09.25Maintain
MyCard maintenance notification
MyCard will be having maintenance on 10/13、10/27 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2025.09.19Maintain
Scheduled Maintenance for Singapore【Bank Transfer-
Dear Valued Users,
Please be informed that【Bank Transfer – FAST】will be temporarily unavailable due to scheduled system maintenance on:
September 21, 2025 (Sunday)
00:00~06:00 (GMT+8)
This maintenance is being carried out to enhance the quality of our transaction services. During this period, we recommend using alternative payment methods or completing your top-up after the maintenance has been completed.
We apologize for any inconvenience this may cause and sincerely appreciate your understanding and continued support of MyCard services.
Sincerely,
MyCard Customer Service
2025.09.03Maintain
Payment【FPS】Maintenance
Dear Customer,
In order to increase service efficiency, Hong Kong【FPS】payment channels will perform a Maintenance Activity.
The maintenance will start on 7th September 2025, 02:00 AM - 06:00 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2025.08.27Maintain
MyCard maintenance notification
MyCard will be having maintenance on 9/15 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2025.08.22Maintain
Scheduled Maintenance for Singapore【E-Wallet-PayNo
Dear Valued Users,
Please be informed that【E-Wallet – PayNow】will be temporarily unavailable due to scheduled system maintenance on:
August 24, 2025 (Sunday)
00:00~06:00 (GMT+8)
This maintenance is part of our ongoing efforts to enhance the quality of transaction services. During this period, transactions via PayNow will not be available, we recommend using alternative payment methods to top-up.
We apologize for any inconvenience this may cause and sincerely appreciate your understanding and continued support of MyCard services.
Sincerely,
MyCard Customer Service
2025.08.15Maintain
Scheduled Maintenance for Singapore【Bank Transfer-
Dear Valued Users,
Please be informed that【Bank Transfer – FAST】will be temporarily unavailable due to scheduled system maintenance on:
August 24, 2025 (Sunday)
00:00~06:00 (GMT+8)
This maintenance is being carried out to enhance the quality of our transaction services. During this period, we recommend using alternative payment methods or completing your top-up after the maintenance has been completed.
We apologize for any inconvenience this may cause and sincerely appreciate your understanding and continued support of MyCard services.
Sincerely,
MyCard Customer Service
2025.07.24Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 8/4、8/18, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2025.07.15Others
Announcement Regarding SMS Delivery to China Mobile Numbers and Signature Update
Dear MyCard Users,
In response to recent changes in SMS delivery policies in China, we will be commissioning Infobip Taiwan Ltd. (hereinafter referred to as the “SMS service provider”) to send SMS messages on our behalf to mobile numbers with the country code +86, corresponding to numbers issued in mainland China.
Effective immediately, all SMS notifications sent to Chinese numbers (+86) will begin with the【英富必信息科技上海】instead of【英富必信息】.
Example:
Before the change:【英富必信息】752746 is your MyCard member password reset verification code. To prevent fraud, please do not share this code with anyone.
After the change:【英富必信息科技上海】752746 is your MyCard member password reset verification code. To prevent fraud, please do not share this code with anyone.
This adjustment only affects the signature at the beginning of the SMS. The message content and your existing service rights remain unaffected.
【英富必信息科技上海】is the unified signature name for the SMS service provider. Any SMS messages bearing the same signature but unrelated to our services are not sent by us. If you receive suspicious messages or messages unrelated to our services, please refrain from click on any links or provide personal information to safeguard your rights and account security.
Thank you for your understanding and continued support.
2025.07.15Others
mySafe Service Termination Announcement
Dears,
Thank you for your continued support and trust in MyCard!
In the past, we provided the mySafe service to help enhance account security for our users. As its mission has been successfully completed, the mySafe service will officially end on August 25, 2025.
We have now implemented more advanced and convenient security mechanisms, including SMS OTP verification and FIDO biometric authentication, to continue safeguarding your account security.
If you encounter any issues with account login or verification, please feel free to contact MyCard Customer Service. We are committed to providing you with the best assistance.
We apologize for any inconvenience this may cause and sincerely appreciate your understanding and support.
2025.06.20Maintain
Scheduled Maintenance for Hong Kong【E-Wallet-Alipa
Dear Valued Users,
To enhance the quality of our transaction services, the following payment method(s) will undergo scheduled maintenance during the period(s) listed below.
Maintenance Schedule
Hong Kong【E-Wallet-Alipay】 Saturday, 21 June 2025, 01:00~05:00 (GMT+8)
Please note that only the Alipay payments made through the game APK will be temporarily unavailable during the maintenance period. If you wish to top up using Alipay during this time, we recommend accessing the web-based top-up store, where Alipay will remain available.
We apologize for any inconvenience this may cause and sincerely appreciate your understanding.
Thank you for your continued support of MyCard services.
Sincerely,
MyCard Customer Service
2025.06.05Maintain
Scheduled Maintenance for Singapore【Fast】
Dear Valued Users,
In order to enhance the quality of our transaction services, the following payment method(s) will undergo scheduled maintenance during the period(s) listed below.
During the maintenance period, transactions using the affected method(s) will be temporarily unavailable.
Maintenance Schedule
Singapore【Bank Transfer-Fast】Sunday, 15 June 2025, 00:00~06:00 (GMT+8)
We recommend using alternative payment options or completing your top-up after the maintenance has been completed.
We apologize for any inconvenience this may cause and sincerely appreciate your understanding.
Thank you for your continued support of MyCard services.
Sincerely,
MyCard Customer Service
2025.06.05Maintain
Scheduled Maintenance for【PayNow in Singapore】
Dear Valued Users,
In order to enhance the quality of our transaction services, the following payment method(s) will undergo scheduled maintenance during the period(s) listed below.
During the maintenance period, transactions using the affected method(s) will be temporarily unavailable.
Maintenance Schedule
Singapore【E-Wallet-PayNow】 Monday, 09 June 2025, 00:00~08:00 (GMT+8)
Singapore【E-Wallet-PayNow】 Sunday, 15 June 2025, 00:00~06:00 (GMT+8)
Singapore【E-Wallet-PayNow】 Monday, 16 June 2025, 00:00~08:00 (GMT+8)
We recommend using alternative payment options or completing your top-up after the maintenance has been completed.
We apologize for any inconvenience this may cause and sincerely appreciate your understanding.
Thank you for your continued support of MyCard services.
2025.05.29Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 6/9、6/23, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2025.05.13Others
Announcement Regarding SMS Delivery to China Mobile Numbers and Signature Update
Dear MyCard Users,
In response to recent changes in SMS delivery policies in China, we will be commissioning Infobip Taiwan Ltd. (hereinafter referred to as the “SMS service provider”) to send SMS messages on our behalf to mobile numbers with the country code +86, corresponding to numbers issued in mainland China.
Effective immediately, all SMS notifications sent to Chinese numbers (+86) will begin with the【英富必信息】instead of【智冠】.
Example:
Before the change:【智冠】752746 is your MyCard member password reset verification code. To prevent fraud, please do not share this code with anyone.
After the change:【英富必信息】752746 is your MyCard member password reset verification code. To prevent fraud, please do not share this code with anyone.
This adjustment only affects the signature at the beginning of the SMS. The message content and your existing service rights remain unaffected.
【英富必信息】is the unified signature name for the SMS service provider. Any SMS messages bearing the same signature but unrelated to our services are not sent by us. If you receive suspicious messages or messages unrelated to our services, please refrain from click on any links or provide personal information to safeguard your rights and account security.
Thank you for your understanding and continued support.
2025.05.13Maintain
Malaysia FPX Bank Transfer Maintenance Notice (APK
To enhance service quality, the FPX Bank Transfer service in Malaysia will undergo system maintenance on May 13, 2025, affecting only for APK version.
During the maintenance, FPX top-ups via the official game website store will not be affected and can be used as usual. We recommend using the web-based top-up method during this period.
A follow-up announcement will be made once the system maintenance has been successfully completed.
We apologize for any inconvenience caused and thank you for your understanding and continued support.
Sincerely,
MyCard Customer Service
2025.04.29Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 5/12、5/26, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2025.04.23Maintain
Notice of Service Resumption for Indonesia Payment
Dear Customer,
The previously announced maintenance for payment services in Indonesia has been completed. The following payment methods are fully restored on April 23, 2025 (Wednesday):
•Credit Card (IDR)
•CIMB Clicks (IDR)
•BCA Virtual Account (IDR)
•GO-PAY (IDR)
•Sakuku (IDR)
•Doku Wallet (IDR)
•Alfa Group (IDR)
•Indomaret (IDR)
•Indosat (IDR)
•XL (IDR)
•Three (IDR)
Thank you for your patience and understanding. We apologize for any inconvenience this may have caused.
MyCard Customer Service Center
2025.04.17Maintain
Payment【FPS】Maintenance
Dear Customer,
In order to increase service efficiency, Hong Kong【FPS】payment channels will perform a Maintenance Activity.
The maintenance will start on 20th April 2025, 00:45 AM - 11:15 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2025.03.27Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 4/14、4/28, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2025.03.07Maintain
Payment【FPS】Maintenance
Dear Customer,
In order to increase service efficiency, Hong Kong【FPS】payment channels will perform a Maintenance Activity.
The maintenance will start on 9th March 2025, 02:00 AM - 04:00 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2025.03.06Maintain
E-Wallet Payment System Maintenance in Thailand
Dear Customer,
To enhance service quality, the TrueMoney E-Wallet service in Thailand will be undergoing system maintenance on March 19, 2025, from 02:00 to 03:00 (GMT+8).
During this period, TrueMoney E-Wallet transactions will be temporarily unavailable. We recommend using alternative payment methods. We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding and continued support.
Sincerely,
MyCard Customer Service
2025.03.04Maintain
【ShopeePay(PHP)】e-wallet Completion Notic
Dear Customer,
【ShopeePay(PHP)】e-wallet maintenance is finished.
You can now have【ShopeePay(PHP)】e-wallet as a payment option to enjoy seamless and secure shopping experience.
Best regards,
MyCard Customer Service
2025.03.03Maintain
【ShopeePay(PHP)】e-wallet Temporarily Unavailable
The ShopeePay(PHP) e-wallet payment option is temporarily unavailable due to maintenance. Please use alternative MyCard payments during this time.
We apologize for any inconvenience and appreciate your understanding. For assistance, feel free to contact us.
2025.02.21Maintain
E-Wallet Payment System Maintenance in Malaysia
Dear Customer,
To improve service quality, the MAE by Maybank2u E-Wallet service in Malaysia will undergo system maintenance on February 21, 2025. We will provide further updates after the maintenance is complete.
During this time, MAE by Maybank2u E-Wallet transactions will be temporarily unavailable. We recommend using alternative payment methods to proceed with your transactions. We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely,
MyCard Customer Service
2025.02.19Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 3/3、3/17、3/31, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2025.02.06Maintain
Malaysia Credit Card Payment Service Maintenance C
Dear Customer,
The system maintenance for Credit Card payments in Malaysia was successfully completed on February 6, 2025. This update will provide you with a smoother and more stable transaction experience.
Thank you for your patience and support!
Sincerely,
MyCard Customer Service
2025.01.23Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 2/3、2/17, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.12.27Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 1/6、1/20, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.11.29Maintain
Payment FPS Maintenance
Dear Customer,
In order to increase service efficiency, Hong Kong【FPS】payment channels will perform a Maintenance Activity.
The maintenance will start on 1st December 2024, 02:00 AM - 06:00 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.11.28Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 12/09、12/23, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.11.28Maintain
9Pay e-wallet Temporarily Unavailable
The 9Pay e-wallet payment option is temporarily unavailable due to maintenance. Please use alternative MyCard payments during this time.
We apologize for any inconvenience and appreciate your understanding. For assistance, feel free to contact us.
2024.11.18Maintain
Payment System Maintenance in Thailand
|
Dear Customer,
To enhance the quality of our service, a scheduled maintenance activity will be conducted for the payment channels listed below in Thailand.
The maintenance is scheduled for:
November 19, 2024, from 01:30 AM to 03:40 AM (GMT+8)
|
Affected Payment Channels
|
|
e-Wallet
|
TrueMoney Wallet
|
During the maintenance period, these payment channels will be temporarily unavailable.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Should you have any questions or require further assistance, please do not hesitate to contact us.
Thank you for your attention.
Best regards,
|
MyCard Customer Service
2024.11.15Maintain
Payment System Maintenance in Singapore
|
Dear Customer,
To enhance the quality of our service, a scheduled maintenance activity will be conducted for the payment channels listed below in Singapore.
The maintenance is scheduled for:
November 17, 2024, from 12:00 AM to 6:00 AM (GMT+8)
|
Affected Payment Channels
|
|
Bank Transfer
|
DBS Bank
|
|
OCBC Bank
|
|
Standard Chartered Bank
|
|
United Overseas Bank
|
|
Fast Bank
|
|
e-Wallet
|
PayNow
|
During the maintenance period, these payment channels will be temporarily unavailable.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Should you have any questions or require further assistance, please do not hesitate to contact us.
Thank you for your attention.
Best regards,
|
MyCard Customer Service
2024.10.31Maintain
Thailland Payment Maintenance Notice
|
Dear Customer,
In order to provide better service, the following Thailand payment channels will perform a maintenance activity, the maintenance will start on
1 November 2024, 01:00 AM – 01:15 AM (GMT+8)
|
Bank Transfer
|
Bangkok bank
|
|
K-PLUS
|
|
Krung Thai bank
|
|
Krungsri Bank
|
|
Siam Commercial Bank
|
|
QRpayment
|
|
eWallet
|
ShopeePay
|
|
Truemoney
|
|
Over The Counter
|
BIGC
|
|
Cenpay
|
During a maintenance service, the payment channels will be unavailable.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
|
2024.10.29Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 11/11、11/25, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.10.03Maintain
Payment【FPS】Maintenance
Dear Customer,
In order to increase service efficiency, Hong Kong【FPS】payment channels will perform a Maintenance Activity.
The maintenance will start on 13th October 2024, 00:00 AM - 06:00 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.09.30Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 10/14、10/28, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.09.20Maintain
Payment【K-PLUS】Maintenance
Dear Customer,
In order to increase service efficiency, Thailand【K-PLUS】will perform a maintenance activity, the maintenance will start on
24 September 2024, 03:00 AM – 05:30 AM (GMT+8)
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.09.13Maintain
Payment【PayNow、FPS】Maintenance
Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity
The maintenance will start on
15 September 2024, 12:00 AM – 06:00 AM (GMT+8)
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.09.06Maintain
Payment【Credit Card (THB)】Maintenance
Dear Customer,
In order to increase service efficiency, Thailand【Credit Card (THB)】will perform a maintenance activity, the maintenance will start on
8 September 2024, 02:00 AM – 06:00 AM (GMT+8)
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.09.06Maintain
Payment【Credit Card (PHP)】Maintenance
Dear Customer,
In order to increase service efficiency, Philippines【Credit Card (PHP)】will perform a maintenance activity, the maintenance will start on
8 September 2024, 02:00 AM – 06:00 AM (GMT+8)
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.08.27Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 09/02、09/16、9/30, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.08.20Maintain
Payment【PayNow、FPS】Maintenance
Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity
The maintenance will start on
21 August 2024, 11:00 PM – 22 August 2024, 03:00 AM (GMT+8)
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.08.20Maintain
Payment【Truemoney】Maintenance
Dear Customer,
In order to increase service efficiency, Thailand【Truemoney】will perform a maintenance activity, the maintenance will start on
22 August 2024, 01:10 AM – 06:30 AM (GMT+8)
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.08.16Maintain
Payment【FPS】Maintenance
Dear Customer,
In order to increase service efficiency, Hong Kong【FPS】payment channels will perform a Maintenance Activity.
The maintenance will start on 18th August 2024, 00:00 AM - 11:30 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.08.14Maintain
Payment【PayNow】、【FAST】Maintenance
Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity
The maintenance will start on
18 August 2024, 12:00 a.m. - 06:00 am (GMT+8)
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.08.01Maintain
Payment【Payme】Maintenance Notice
Dear Customer,
In order to increase service efficiency, Hong Kong【Payme】payment channels will perform a Maintenance Activity.
The maintenance will start on 2nd August 2024, 02:00 AM – 2nd August 2024 05:00 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.07.29Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 08/05、08/19, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.07.17Maintain
Payment 【PayNow】、【FAST】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity
The maintenance will start on
21 July 2024, 12:00 a.m. - 06:00 am (GMT+8)
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.06.26Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 07/08、07/22, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.06.18Maintain
【Visa(Global)、Mastercard (Global)】Completion Notic
Dear Customer,
【Visa(Global)、Mastercard (Global)】maintenance is finished.
You can now have【Visa(Global)、Mastercard (Global)】as a payment option to enjoy seamless and secure shopping experience.
Best regards,
MyCard Customer Service
2024.06.17Maintain
【Visa(Global)】、【Mastercard(Global)】Maintenance
Dear Customer,
In order to increase service efficiency, 【Visa(Global)】、【Mastercard(Global)】payment channels will perform a Maintenance Activity.
The maintenance will start on 17 June 2024, and we will notify you when it is completed.
During the maintenance service, the payment channels will not be available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
2024.06.13Maintain
【Payme】Maintenance Notice
Dear Customer,
In order to increase service efficiency, Hong Kong【Payme】payment channels will perform a Maintenance Activity.
The maintenance will start on 15th June 2024, 23:00 PM – 16th June 2024 16:00 PM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.06.11Maintain
【 K-PLUS 】、【ShopeePay】maintenance announcement
Dear Customer,
In order to increase service efficiency, Thailland【K-PLUS】&【ShopeePay】payment channels will perform a Maintenance Activity.
The maintenance will start on
K-PLUS :
12 June 2024, 12:30 a.m. - 06:30 am (GMT+8).
ShopeePay:
12 June 2024, 01:00 a.m. - 04:00 am (GMT+8)
27 June 2024, 01:00 a.m. - 04:00 am (GMT+8)
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.06.11Maintain
【PayNow】、【FAST】Maintenance Notice
Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity
The maintenance will start on
16 May 2024, 12:00 a.m. - 06:00 am (GMT+8)
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.05.27Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 06/24, 07:30-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.05.22Maintain
Payment【Visa(Global)、Mastercard (Global)】Maintenan
Dear Customer,
In order to increase service efficiency, 【Visa(Global)】、【Mastercard(Global)】payment channels will perform a Maintenance Activity.
The maintenance will start on 22 May 2024, and we will notify you when it is completed.
During the maintenance service, the payment channels will not be available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.05.17Maintain
Payment 【PayNow】、【FAST】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity
The maintenance will start on
19 May 2024, 00:00 a.m. - 08:00 am (GMT+8)
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.05.07Maintain
【FPS】maintenance announcement
Dear Customer,
In order to increase service efficiency, Hong Kong【FPS】payment channels will perform a Maintenance Activity.
The maintenance will start on 12th May 2024, 02:00 AM - 05:00 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.05.01Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 05/13、05/27, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.04.18Maintain
【Visa(Global)、Mastercard (Global)】Completion Notic
Dear Customer,
【Visa(Global)、Mastercard (Global)】maintenance is finished.
You can now have【Visa(Global)、Mastercard (Global)】as a payment option to enjoy seamless and secure shopping experience.
Best regards,
MyCard Customer Service
2024.04.17Maintain
Payment【Visa(Global)、Mastercard (Global)】Maintenan
Dear Customer,
In order to increase service efficiency, Global payment【Visa(Global)】and【Mastercard (Global)】payment channels will perform a Maintenance Activity.
The maintenance will start on April 17, 2024 18:00 PM (GMT+8) , during a maintenance service, the payment channels will be not available,we will further notify you when the maintenance is completed.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.04.10Maintain
Chunghwa Telecom IDC Mainten
Dear Partner,
To enhance the service quality, Chunghwa Telecom IDC will conduct network equipment maintenance operations from 00:00 a.m. to 04:00 a.m. on April 13th (GMT+8, Taiwan).
During the operation period, short-term disconnections may occur. MyCard Prepaid Card, MyCard Billing and MyCard Member E-Wallet transaction may be temporarily unavailable for 30 to 60 minutes.
Please do not shut down MyCard payment channels during the period so that gamers can continue their payments when the network resumes.
Please assist in posting the announcement on your company's official website. We apologize for any inconveniences.
2024.04.10Maintain
Payment 【PayNow】、【FAST】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity
The maintenance will start on
20 April 2024, 00:00 a.m. - 07:00 am (GMT+8)
21 April 2024, 00:00 a.m. - 06:00 am (GMT+8)
28 April 2024, 00:00 a.m. - 07:00 am (GMT+8)
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.03.29Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 04/01、04/15、04/29, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.03.15Maintain
【PayNow】、【FAST】maintenance announcement
Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity.
The maintenance will start on 17 March 2024, 12:00 a.m. -6:00 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
Best regards,
MyCard Customer Service
2024.03.15Maintain
【K-PLUS】maintenance announcement
Dear Customer,
In order to increase service efficiency, Thailland【K-PLUS】payment channels will perform a Maintenance Activity.
The maintenance will start on 17 March 2024, 03:00 a.m. - 08:00 am (GMT+8).
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.03.15Maintain
【Payme】maintenance announcement
Dear Customer,
In order to increase service efficiency, Hong Kong【Payme】payment channels will perform a Maintenance Activity.
The maintenance will start on 16th March 2024, 11:00 PM - 09:00 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.02.23Maintain
Payment 【PayNow】、【FAST】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity.
The maintenance will start on 25 Feb 2024, 12:00 a.m. -6:00 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.02.16Maintain
Payment【FAST】Maintenance Notice
Dear Customer,
In order to increase service efficiency, Singapore payment channel【FAST】will perform a maintenance activity.
The maintenance will start on 18 February 2024,
12:00 a.m. -03:00 a.m. (GMT+8)
07:00 a.m. -11:00 a.m. (GMT+8).
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.01.09Maintain
Payment 【PayNow】、【FAST】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity.
The maintenance will start on 14 January 2024, 12:00 a.m. -5:00 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.11.24Maintain
Payment 【PayNow】、【FAST】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity.
The maintenance will start on 26 November 2023, 3:00 a.m. -7:00 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.11.23Maintain
Payment 【FPS】、【Payme】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Hong Kong【FPS】and【Payme】payment channels will perform a Maintenance Activity.
The maintenance will start on 26th November 2023, 00:45 AM - 11:15 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.11.17Maintain
【PayNow】、【FAST】Maintenance Notice
Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity.
The maintenance will start on 18 November 2023, 1:00 a.m. -6:00 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.11.01Maintain
【PayNow】、【FAST】Maintenance Notice
Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity.
The maintenance will start on 4 November 2023, 1:00 a.m. -1:30 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.10.20Maintain
Thailland【K-PLUS】Maintenance Notice
Dear Customer,
In order to increase service efficiency, Thailland【K-PLUS】payment channels will perform a Maintenance Activity.
The maintenance will start on 22 October 2023, 01:00 a.m. - 07:00 am (GMT+8).
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.10.06Maintain
【Krung Thai bank】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Thailland【 Krung Thai bank 】payment channels will perform a Maintenance Activity.
The maintenance will start on
7 October 2023, 00:15 a.m. - 07:00 am (GMT+8)
8 October 2023, 00:15 a.m. - 07:00 am (GMT+8) .
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.09.01Maintain
【Krungsri bank】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Thailland【Krungsri bank】payment channels will perform a Maintenance Activity.
The maintenance will start on 2 September 2023, 01:00 a.m. - 08:00 am (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.09.01Maintain
【BPI OnlineMobile 】Maintenance Notice
Dear Customer,
In order to increase service efficiency, Philippines【 BPI OnlineMobile 】payment channel will perform a maintenance activity.
The maintenance will start on 3 September 2023, 00:00 a.m. -02:00 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.08.17Maintain
Thailland Payment 【Krungsri Bank】 Maintenance Noti
Dear Customer,
In order to increase service efficiency, Thailland【Krungsri Bank】payment channels will perform a Maintenance Activity.
The maintenance will start on 20 August 2023, 00:00 a.m. – 04:30 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.08.11Maintain
Singapore、Global Payment Maintenance Notice
Dear Customer,
In order to increase service efficiency, the following payment channels will perform a maintenance activity.
● Singapore【GrabPay】、【FAST】
● Global【Mastercard(Global)】、【Visa(Global)】
The maintenance will start on 14 Auguest 2023, 14:00~ 15:30 (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.06.09Maintain
Payment 【Krungsri Bank】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Thailland【Krungsri Bank】payment channels will perform a Maintenance Activity.
The maintenance will start on 10 June 2023, 01:00 a.m. - 07:00 a.m. (GMT+8) and 11 June 2023, 01:00 a.m.- 11:00 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.06.06Maintain
【Truemoney】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Thailand【Truemoney】payment channels will perform a maintenance activity.
The maintenance will start on 7 June 2023, 01:00 a.m. -04:00 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
2023.05.23Maintain
【PayNow、FAST】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Singapore【PayNow】、【FAST】payment channels will perform a maintenance activity.
The maintenance will start on 24 May 2023, 9:00 p.m. -11:00 p.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
2023.05.22Maintain
Customer Service Maintenance Notice
Dear Users:
MyCard Customer Service Center will conduct telephone and network equipment maintenance on July 3rd, 17th and 31st, 2023 (Monday) 08:00 to 9:30 am. (GMT+8). During the maintenance period, the customer service center (telephone customer service, LINE customer service, WeChat customer service) will be temporarily suspended, please make use of the customer service center FAQ or write to MyCard customer service mailbox. We apologize for any inconvenience caused during the maintenance period!
Customer Service Center:
FAQ
Customer Service Mailbox: service@mycard520.com.tw
Soft-World International MyCard Customer Service
2023.05.11Maintain
Payment 【Payme】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Hong Kong【Payme】payment channels will perform a Maintenance Activity.
The maintenance will start on 14th May 2023, 00:45 AM - 11:15 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.04.24Maintain
【PPS】Maintenance Notice
Dear Customer,
In order to increase service efficiency, Hong Kong【PPS】payment channels will perform a Maintenance Activity.
The maintenance will start on 24 April 2023, and we will notify you when it is completed.
During the maintenance service, the payment channels will not be available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.04.13Maintain
【PPS】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Hong Kong【PPS】payment channels will perform a Maintenance Activity.
The maintenance will start on 13 April 2023, 05:00 p.m. - 20 April 2023, 23:59 p.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.03.29Maintain
【Paymaya】Maintenance Notice
Hello
【Paymaya】payment method is currently undergoing temporary maintenance and will not be available during the maintenance period. We suggest you to use other payment methods for transaction first. We will make another announcement when the maintenance is completed. We apologize for any inconvenience caused to you. Thank you!
2023.03.29Maintain
【Paymaya】Maintenance Completion Notice
Dear Customer,
【Paymaya】maintenance is finished.
You can now have【Paymaya】as a payment option to enjoy seamless and secure shopping experience.Best regards,
MyCard Customer Service
2023.03.21Maintain
【Krung Thai bank】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Thailland【 Krung Thai bank 】payment channels will perform a Maintenance Activity.
The maintenance will start on 22 March 2023, 01:00 a.m. - 07:00 am (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.03.11Maintain
Payment 【Siam Commercial Bank】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Thailland【Siam Commercial Bank】payment channels will perform a Maintenance Activity.
The maintenance will start on 11 March 2023, 11:00 pm - 12 March 2023, 06:00 am (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.03.10Maintain
Payment 【Qrpayment】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Thailland【Qrpayment】payment channels will perform a Maintenance Activity.
The maintenance will start on 11 March 2023, 02:00 a.m. - 04:30 am (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.02.17Maintain
Singapore Payment Maintenance Notice
Dear Customer,
In order to increase sevice efficiency, Singapore 【PayNow】、【Fast】 payment channels will perform a maintenance activity. The maintenance will start on 18th February 2023, 02:00 a.m.-04:00 a.m.(GMT+8), during a maintenance service, the payment channels will be not available. We apologize for this inconvenience and thank you for your kind attention. Feel free to contact us if you have any question, thank.
Best regards,
MyCard Customer Service
2023.02.07Maintain
Payment【Krungsri Bank】Maintenance Notice
Dear Customer,
In order to increase service efficiency, Thailland【Krungsri Bank】payment channels will perform a Maintenance Activity.
The maintenance will start on 8 February 2023, 12:30 a.m. - 02:30 a.m. (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.02.04Maintain
Payment 【KPLUS】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Thailland【KPLUS】payment channels will perform a Maintenance Activity.
The maintenance will start on 5 February 2023, 01:30 am - 07:30 am (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.01.13Maintain
Payment 【Siam Commercial Bank】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Thailland【Siam Commercial Bank】payment channels will perform a Maintenance Activity.
The maintenance will start on 14 January 2022, 00:00 am - 06:30 am (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
2022.12.09Maintain
Singapore Payment Maintenance Notice
Dear Customer,
In order to increase service efficiency, Singapore【GrabPay】、【PayNow】、【FAST】and 【Mastercard(Global)】、【Visa(Global)】payment channels will perform a maintenance activity.
The maintenance will start on 11th December 2022, 3:00 pm -03:30 pm (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.11.21Maintain
Payment 【Cenpay】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Thailland【Cenpay】payment channels will perform a Maintenance Activity.
The maintenance will start on 22nd November 2022, 12:59 am -06:00 pm (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.11.04Maintain
Payment【Krungsri Bank】Maintenance Notice
Dear Customer,
In order to increase service efficiency, Thailland【Krungsri Bank】payment channels will perform a Maintenance Activity.
The maintenance will start on 6th November 2022, 12:00 am -02:30 pm (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.10.27Maintain
Payment 【Payme】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Hong Kong【Payme】payment channels will perform a Maintenance Activity.
The maintenance will start on 30th October 2022, 00:45 AM - 11:15 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.10.07Maintain
Payment【Krungsri Bank】Maintenance Notice
Dear Customer,
In order to increase service efficiency, Thailland 【Krungsri Bank】 payment channels will perform a Maintenance Activity.
The maintenance will start on 9th October 2022, 01:00 am -06:00 am (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.09.08Maintain
Payment【Krungsri Bank】Maintenance Notice
Dear Customer,
In order to increase service efficiency, Thailland【Krungsri Bank】payment channels will perform a Maintenance Activity.
The maintenance will start on 11th September 2022, 12:30 am -05:00 am (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.08.12Maintain
【Krungsri Bank】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Thailland【Krungsri Bank】payment channels will perform a Maintenance Activity.
The maintenance will start on 14th August 2022, 12:30 am -05:00 am (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.08.05Maintain
Payment 【VISA 3D Verify、MASTERCARD 3D Verify】 Main
Dear Customer,
In order to increase service efficiency, Hong Kong【VISA 3D Verify】【MASTERCARD 3D Verify】payment channels will perform a Maintenance Activity.
The maintenance will start on 7 AUG 2022, 12:00 AM - 04:00 AM , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.07.22Maintain
Payment【FAST、PayNow】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Singapore【FAST】and【PayNow】payment channels will perform a Maintenance Activity.
The maintenance will start on 24th July 2022, 01:30am -05:30am(GMT+8), during a maintenace sevice, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.07.08Maintain
Payment【Krungsri bank】Maintenance Notice
Dear Customer,
In order to increase service efficiency, Thailand【 Krungsri bank 】payment channels will perform a maintenance activity.
The maintenance time as follows
9th July 2022, 01:30 am -02:00 am (GMT+8) ,
9th July 2022, 23:15 am -10th July 2022, 00:00 am (GMT+8) ,
10th July 2022, 01:35 am -02:35 am (GMT+8) ,
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.06.29Maintain
【Global Credit Card】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, 【Visa(Global)】【Mastercard(Global)】payment channels will perform a maintenance activity.
The maintenance will start on 3rd July 2022, 04:00 am -04:30 am (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.06.22Maintain
Thailand Payment Maintenance Notice
Dear Customer,
In order to increase service efficiency, the payment methods listed below will perform a maintenance activity.
|
Over the Counter |
Cenpay, BIGC, |
|
E-Wallet |
True Money Wallet |
|
ShopeePay |
|
Bank Transfer |
Bangkok bank |
|
Krungsri bank |
|
K-PLUS |
|
Krung Thai Bank |
|
Siam Commercial bank |
|
Thanachart Bank |
|
Qrpayment |
The maintenance will start on 23rd June 2022, 01:00 AM -06:00 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
2022.06.01Maintain
Payment 【Payme】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Hong Kong【Payme】payment channels will perform a Maintenance Activity.
The maintenance will start on 2nd June 2022, 02:00 AM - 06:00 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.04.28Maintain
Payment【Visa(Global)、Mastercard (Global)】Maintenan
Dear Customer,
In order to increase service efficiency, Global payment【Visa(Global)】and【Mastercard (Global)】payment channels will perform a Maintenance Activity.
The maintenance will start on 1st May 2022, 07:00 AM -09:00 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.03.31Maintain
Payment 【Telkomsel】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Indonesia【Telkomsel】payment channels will perform a Maintenance Activity.
The maintenance will start on April 1, 2022, during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.02.18Maintain
Philippines Notice for payment
Dear Customer,
In order to increase service efficiency, some Philippines payment channels will be maintained daily.
The routine maintenance will start on February 19, 2022, during a maintenance service, below listed payment channels will be not available：
BDO Internet Banking：16:01-08:59 (GMT+8)
BPI OnlineMobile：23:31-01:59 (GMT+8)
Metrobank Online：23:01-02:59 (GMT+8)
Landbank Online：22:01-00:59 (GMT+8)
Robinsons Online：23:01-23:59 (GMT+8)
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2021.07.13Others
MyCard New Denominations on Sale!
Hello, dear users
The new denominations of MyCard will be available from 9 July 2021!
The new denominations of MyCard 170 points, MyCard 1690 points, MyCard 2500 points and MyCard 3290 points are now available in Taiwan, Hong Kong, Singapore, Malaysia and other major purchase channels.
Purchase channels for the new denominations:
MyCard Online Purchase: MyMall, ET Mall, PChome, Yahoo!, Rakuten, Shopee
MyCard Physical Stores: ePlay merchants, 7-ELEVEN, FamilyMart, OK Supermarket, (*Hi-Life will be available on July 10)
Soft-World MyCard Customer Service Center
2021.07.12Maintain
Bank Payment Method Maintenance
Hello, dear users
In order to enhance the quality of transaction services, the following banks will conduct system maintenance during different periods. During the maintenance period, the bank payment method mentioned will be unavailable. Please use another payment method or wait until the maintenance is over to top up. We’re sorry for the inconvenience caused. Thank you!
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Chunghwa Post WebATM |
17 July 2021 (Sat) 00:00~06:00 |
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First Commercial Bank WebATM |
18 July 2021(Sun) 00:00~01:00 |
2016.11.11Maintain
MyCard member verification adjustment
Dear MyCard member,
We will launch a new member verification system at the end of August 2016 to cooperate with the police and strengthen your account safety.
Adjustment as follows,
1. New registered MyCard member should accomplish mobile binding in order to complete application.
2. If you already are our member, please log into your account and complete the mobile binding process for full member functions (including renewing account info and using points in your account).
How to bind your mobile number?
(log in to MyCard member center → press account info → fill in your mobile number → complete verification)
We will continue to provide quality and secure service.
Thank you for your love and support.
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