2026.04.27Maintain
MyCard maintenance notification
MyCard will be having maintenance on 05/25 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2026.03.30Maintain
MyCard maintenance notification
MyCard will be having maintenance on 04/27 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2026.02.23Maintain
MyCard maintenance notification
MyCard will be having maintenance on 03/30 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2026.01.27Maintain
MyCard maintenance notification
MyCard will be having maintenance on 02/09、02/23 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2025.12.29Maintain
MyCard maintenance notification
MyCard will be having maintenance on 01/26 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2025.11.24Maintain
MyCard maintenance notification
MyCard will be having maintenance on 12/08、12/22 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2025.10.27Maintain
MyCard maintenance notification
MyCard will be having maintenance on 11/10、11/24 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2025.09.25Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 10/13、10/27 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2025.08.27Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 9/15 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2025.07.24Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 8/4、8/18, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2025.07.15Others
Announcement Regarding SMS Delivery to China Mobile Numbers and Signature Update
Dear MyCard Users,
In response to recent changes in SMS delivery policies in China, we will be commissioning Infobip Taiwan Ltd. (hereinafter referred to as the “SMS service provider”) to send SMS messages on our behalf to mobile numbers with the country code +86, corresponding to numbers issued in mainland China.
Effective immediately, all SMS notifications sent to Chinese numbers (+86) will begin with the【英富必信息科技上海】instead of【英富必信息】.
Example:
Before the change:【英富必信息】752746 is your MyCard member password reset verification code. To prevent fraud, please do not share this code with anyone.
After the change:【英富必信息科技上海】752746 is your MyCard member password reset verification code. To prevent fraud, please do not share this code with anyone.
This adjustment only affects the signature at the beginning of the SMS. The message content and your existing service rights remain unaffected.
【英富必信息科技上海】is the unified signature name for the SMS service provider. Any SMS messages bearing the same signature but unrelated to our services are not sent by us. If you receive suspicious messages or messages unrelated to our services, please refrain from click on any links or provide personal information to safeguard your rights and account security.
Thank you for your understanding and continued support.
2025.05.29Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 6/9、6/23, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2025.05.13Others
Announcement Regarding SMS Delivery to China Mobile Numbers and Signature Update
Dear MyCard Users,
In response to recent changes in SMS delivery policies in China, we will be commissioning Infobip Taiwan Ltd. (hereinafter referred to as the “SMS service provider”) to send SMS messages on our behalf to mobile numbers with the country code +86, corresponding to numbers issued in mainland China.
Effective immediately, all SMS notifications sent to Chinese numbers (+86) will begin with the【英富必信息】instead of【智冠】.
Example:
Before the change:【智冠】752746 is your MyCard member password reset verification code. To prevent fraud, please do not share this code with anyone.
After the change:【英富必信息】752746 is your MyCard member password reset verification code. To prevent fraud, please do not share this code with anyone.
This adjustment only affects the signature at the beginning of the SMS. The message content and your existing service rights remain unaffected.
【英富必信息】is the unified signature name for the SMS service provider. Any SMS messages bearing the same signature but unrelated to our services are not sent by us. If you receive suspicious messages or messages unrelated to our services, please refrain from click on any links or provide personal information to safeguard your rights and account security.
Thank you for your understanding and continued support.
2025.05.13Maintain
Malaysia FPX Bank Transfer Maintenance Notice (APK Only)
To enhance service quality, the FPX Bank Transfer service in Malaysia will undergo system maintenance on May 13, 2025, affecting only for APK version.
During the maintenance, FPX top-ups via the official game website store will not be affected and can be used as usual. We recommend using the web-based top-up method during this period.
A follow-up announcement will be made once the system maintenance has been successfully completed.
We apologize for any inconvenience caused and thank you for your understanding and continued support.
Sincerely,
MyCard Customer Service
2025.04.29Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 5/12、5/26, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2025.03.27Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 4/14、4/28, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2025.02.21Maintain
E-Wallet Payment System Maintenance in Malaysia
Dear Customer,
To improve service quality, the MAE by Maybank2u E-Wallet service in Malaysia will undergo system maintenance on February 21, 2025. We will provide further updates after the maintenance is complete.
During this time, MAE by Maybank2u E-Wallet transactions will be temporarily unavailable. We recommend using alternative payment methods to proceed with your transactions. We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely,
MyCard Customer Service
2025.02.19Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 3/3、3/17、3/31, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2025.02.06Maintain
Malaysia Credit Card Payment Service Maintenance C
Dear Customer,
The system maintenance for Credit Card payments in Malaysia was successfully completed on February 6, 2025. This update will provide you with a smoother and more stable transaction experience.
Thank you for your patience and support!
Sincerely,
MyCard Customer Service
2025.01.23Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 2/3、2/17, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2025.01.07Maintain
【Credit Card】maintenance announcement
Dear Customer,
In order to increase service efficiency, Malaysia【Credit Card】payment channels will perform a Maintenance Activity.
The maintenance will start on 7 January 2025, and we will notify you when it is completed.
During the maintenance service, the payment channels will not be available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.12.27Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 1/6、1/20, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.11.28Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 12/09、12/23, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.10.29Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 11/11、11/25, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.09.30Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 10/14、10/28, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.08.27Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 09/02、09/16、9/30, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.07.29Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 08/05、08/19, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.06.26Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 07/08、07/22, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.05.28Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 06/24, 07:30-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.05.01Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 05/13、05/27, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.04.10Maintain
Chunghwa Telecom IDC Mainten
Dear Partner,
To enhance the service quality, Chunghwa Telecom IDC will conduct network equipment maintenance operations from 00:00 a.m. to 04:00 a.m. on April 13th (GMT+8, Taiwan).
During the operation period, short-term disconnections may occur. MyCard Prepaid Card, MyCard Billing and MyCard Member E-Wallet transaction may be temporarily unavailable for 30 to 60 minutes.
Please do not shut down MyCard payment channels during the period so that gamers can continue their payments when the network resumes.
Please assist in posting the announcement on your company's official website. We apologize for any inconveniences.
2024.04.01Maintain
MyCard maintenance notification
Dear customer:
MyCard will be having maintenance on 04/01、04/15、04/29, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.03.26Maintain
【Union Pay】maintenance announcement
Dear Customer,
In order to increase service efficiency, Malaysia【Union Pay】payment channels will perform a Maintenance Activity.
The maintenance will start on 26 March 2024, and we will notify you when it is completed.
During the maintenance service, the payment channels will not be available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.03.02Maintain
【NETS QR】maintenance announcement
親愛的用戶您好：
【NETS QR】目前臨時系統維護，維護期間將無法正常使用，建議用戶可先使用其他付費方式進行交易，待維護完成後將另行公告， 造成不便之處敬請見諒。謝謝
MyCard would like to inform you that online payment channel of NETS QR will be maintained for system improvement to improve the system and increase ervice efficiency.
Suggest users use other payment methods to conduct transactions first, pending the completion of the maintenance. It will further notice separately, sorry for the inconvenience caused. Thank you!
2022.07.02Maintain
【ShopeePay】Maintenance Completion Notice
親愛的用戶您好：
馬來西亞地區支付【ShopeePay】臨時維護作業已完成，歡迎多加利用，維護期間造成不便之處，敬請見諒。
Dear Customer,
Malaysia payment【ShopeePay】maintenance is finished.
You can now have【ShopeePay】as a payment option to enjoy seamless and secure shopping experience.Best regards,
MyCard Customer Service
2022.07.01Maintain
【ShopeePay】maintenance announcement
親愛的用戶您好：
馬來西亞地區支付【ShopeePay】為提升交易服務品質，將於2022年07月01日18:30起進行系統維護作業，維護期間將無法使用【ShopeePay】進行交易，建議用戶可先使用其他付費方式進行交易，或維護完成後再進行交易，造成您的不便敬請見諒。謝謝！
MyCard would like to inform you that online payment channel of Malaysia-ShopeePay will be maintained for system improvement to improve the system and increase service efficiency.
On Monday, July 1, 2022, from 18:30-maintenance is completed.
Suggest users use other payment methods to conduct transactions first, pending the completion of the maintenance. It will further notice separately, sorry for the inconvenience caused. Thank you!
2022.06.22Maintain
Singapore Payment Maintenance Notice
Dear Customer,
In order to increase service efficiency, Singapore【FAST】and【PayNow】payment channels will perform a Maintenance Activity.
The maintenance will start on 26th June 2022, 01:30 am -04:30 am (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.05.18Maintain
Payment 【FAST、PayNow】 Maintenance Notice
Dear Customer,
In order to increase service efficiency, Singapore【FAST】and【PayNow】payment channels will perform a Maintenance Activity.
The maintenance will start on 22nd May 2022, 01:30 AM -05:00 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.04.22Maintain
Singapore Payment Maintenance Notice
Dear Customer,
In order to increase service efficiency, Singapore【FAST】and【PayNow】payment channels will perform a Maintenance Activity.
The maintenance will start on 23rd April 2022, 00:30 AM -02:30 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.02.23Maintain
【NetsQR】Maintenance Completion Notice
Dear Customer,
Singapore payment【NetsQR】maintenance is finished.
You can now have【NetsQR】as a payment option to enjoy seamless and secure shopping experience.Best regards,
MyCard Customer Service
2022.02.18Maintain
Philippines Notice for payment
Dear Customer,
In order to increase service efficiency, some Philippines payment channels will be maintained daily.
The routine maintenance will start on February 18, 2022, during a maintenance service, below listed payment channels will be not available：
BDO Internet Banking：16:01-08:59 (GMT+8)
BPI OnlineMobile：23:31-01:59 (GMT+8)
Metrobank Online：23:01-02:59 (GMT+8)
Landbank Online：22:01-00:59 (GMT+8)
Robinsons Online：23:01-23:59 (GMT+8)
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2021.08.31Maintain
MyCard Price Adjustment Notice
MyCard Price Adjustment Notice
Effectively on 1st September 2021, all MyCard's pricing will be adjusted as to accommodate the differences in currency rates.
New pricing will be available on our official
Facebook page on 1st September 2021.
Thank you for your understanding and support.
大馬MyCard價格調整通告
感謝您一直以來給予MyCard的支持, 謝謝!
2021.07.21Maintain
Singapore【NetsQR】maintenance complete announcement
|
Dear Customer：
Mycard would like to inform you that the maintenance work of online payment channel of Singapore-NetsQR has been completed.
The service is available as usual. Thank you!
MyCard Customer Service Center
|
2020.08.18Maintain
馬來西亞地區MyCard點數卡暫停儲值MyCard會員公告
親愛的用戶您好：
台灣時間2020年2月6日(四)14:10起，馬來西亞地區販售之MyCard點數卡暫停儲值MyCard會員帳號服務，維護期間將無法進行使用，建議用戶可以先改用其他付費方式，或維護完成後再進行儲值，造成您的不便敬請見諒。謝謝！
智冠科技 MyCard客服中心
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